Privacy Policy

Protecting your personal details on our website.

Last updated: 27 June 2018

Steel & co (East Anglia) limited (registered number 10043005), and Steel and Co (East Anglia) Financial Services Limited (registration number 10146851) who will be known jointly here after as Steel and Co.
Steel and Co, registered office is at 92 High Street, Lowestoft, Suffolk, NR32 1XW, knows that you care how information about you is used and shared and we appreciate your trust in us to do that carefully and sensibly. Steel & Co believes it is important to protect your Personal Data and we are committed to giving you a personalised service that meets your needs in a way that also protects your privacy. This policy explains how we may collect Personal Data about you. It also explains some of the security measures we take to protect your Personal Data, and tells you certain things we will do and not do.

By accepting our Website Terms or by visiting ('the Website') you are accepting and consenting to the practices described in this Privacy Policy.

The Website is brought to you by Steel & Co believes it is important to protect your Personal Data (as defined in the Data Protection Act 1998) and we are committed to giving you a personalised service that meets your needs in a way that also protects your privacy. This policy explains how we may collect Personal Data about you. It also explains some of the security measures we take to protect your Personal Data, and tells you certain things we will do and not do. You should read this policy in conjunction with the Website Terms.

1. When we first obtain Personal Data from you, or when you take a new service or product from us, we will give you the opportunity to tell us if you do or do not want to receive information from us about other services or products (as applicable). You can normally do this by ticking a box on an application form. You may change your mind at any time by emailing us at

2. How your personal information is collected.
2.1. In the general conduct of business Steel and Co collects information relevant to services being provided we will collect data from you from a number of sources, including:
2.2. From you when you agree to take a service or product from us, in which case this may include, but not restricted to your contact details, address, how you will pay for the product or service and your bank details.
2.3. From you when you contact us with an enquiry or in response to a communication from us, in which case, this may tell us something about how you use our services.
2.4. When you use our website, we automatically collect information about you, your computer or
2.5. mobile device, your IP address and information about how you use our website and other websites. 
2.6. From documents that are available to the public, such as the electoral register.
2.7. From third parties to whom you have provided information with your consent to pass it on to other organisations or persons such as property portal websites.

3. How your Personal Information is used
3.1. Personal Data about our customers is an important part of our business and we shall only use your personal Data for the following purposes and shall not keep such Personal Data longer than is necessary to fulfil these purposes:
3.2. Assess applications and provide a service/product
3.3. Process payments / transactions including but not restricted to accounting, clearing, auditing, billing, reconciliation, collection.
3.4. To allow us to contact you in any way (including mail, email, telephone, visit, text or multimedia messages) about products and services offered by us where these products/services are similar to those you have already purchased from us.
3.5. We may monitor and record communications with you (including phone conversations and emails) for quality assurance and compliance.
3.6. We may allow other people and organisations to use Personal Data we hold about you in the following circumstances:
3.7. If we, or substantially all of our assets, are acquired or are in the process of being acquired by a third party, in which case Personal Data held by us, about our customers, will be one of the transferred assets.
3.8. If we have been legitimately asked to provide information for legal or regulatory purposes or as part of legal proceedings or prospective legal proceedings.
3.9. In connection with any transaction which we enter into with you:
We may carry out with one or more licensed credit reference and fraud prevention agencies:
credit checks where you have given us your express consent, and
fraud prevention checks.
3.10. We and they may keep a record of the search. Information held about you by these agencies may be linked to records relating to other people living at the same address with whom you are financially linked. These records will also be taken into account in credit and fraud prevention checks. Information from your application and payment details of your account will be recorded with one or more of these agencies and may be shared with other organisations to help make credit and insurance decisions about you and members of your household with whom you are financially linked and for debt collection and fraud prevention. This includes those who have moved house and who have missed payments.
3.11. If you provide false or inaccurate information to us and we suspect fraud, we will record this and may share it with other people and organisations. We, and other credit and insurance organisations, may also use technology to detect and prevent fraud.

4. How your personal Information is used.
4.1. When you ask us to do so, we may share your personal information with current or prospective landlords, tenants, vendors and purchasers, credit agencies and insurance providers (and their respective advisors) in relation to any potential service or product. If any of these third parties is a business, then they will become a data controller of the information we provide, and their own privacy policies will apply.
4.2. We may provide your personal information to our business partners, suppliers and subcontractors who are providing services to us, or where necessary to provide a service you have requested.
4.3. We may also share your personal information in order to obtain professional advice, or to comply with a legal obligation or a request from law enforcement or another regulatory authority.

5. The internet.
5.1. If you communicate with us using the internet, we may occasionally email you about our services and products. When you first give us Personal Data through the Website, we will normally give you the opportunity to say whether you would prefer us not to contact you by email. You can also always send us an email (at the address set out below) at any time if you change your mind.
5.2. Please remember that communications over the internet, such as emails and webmails (messages sent through a website), are not secure unless they have been encrypted. Your communications may go through a number of countries before they are delivered - this is the nature of the internet. We cannot accept responsibility for any unauthorised access or loss of Personal Data that is beyond our control.

6. Website Cookies
6.1. Cookies are pieces of information that a website transfers to your hard drive to store and sometimes track information about you. Most web browsers automatically accept cookies, but if you prefer, you can change your browser to prevent that. However, you may not be able to take full advantage of a website if you do so. Cookies are specific to the server that created them and cannot be accessed by other servers, which means they cannot be used to track your movements around the web.
6.2. The Steel and Co website may automatically collect data about how you use our services in order to help us improve future functionality. We use Google Analytics, which is a web analysis service provided by Google.
6.3. Certain devices can detect your approximate location, via latitude and longitude. The accuracy of this data is not in the control of Coopers. You can disable location settings within your browser.
6.4. In addition to Steel and Co using cookies and similar technologies on our Services, we allow certain Third Parties to set or access their cookies and similar technologies on your device to provide you with personalised content and advertising.
6.5. These companies’ use of cookies and similar technologies is subject to their own privacy policies, not the Coopers Privacy Policy.

7. Website Links
7.1. The Website may include third-party advertising and links to other websites. We do not provide any personally identifiable customer Personal Data to these advertisers or third-party websites.

8. How personal information is stored and protected
8.1. All data is stored on our servers and office computers which are encrypted and password protected via windows authentication.
8.2. We also hold information via third parties through Expert agent cloud servers and Deposit protection scheme to Steel and Co knowledge both companies have in depth privacy policies and are both fully GDPR compliant.
8.3. We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
8.4. Steel and Co is committed to protecting the security of your personal information. However, while we take reasonable precautions to guard the personal information we collect, no security system is impenetrable.
8.5. While no Service is completely secure, Steel and Co always take precautionary measures to help prevent information about you from loss, theft, misuse and unauthorised access, disclosure, alteration and destruction.

9. How long will your personal information be kept
9.1. We will store your personal information for as long as is necessary for the purposes for which it is processed. These periods will vary depending on the nature of the information and your interactions with us.

10. Links
10.1. The Website may include third-party advertising and links to other websites. We do not provide any personally identifiable customer Personal Data to these advertisers or third-party websites.
10.2. These third-party websites and advertisers, or internet advertising companies working on their behalf, sometimes use technology to send (or 'serve') the advertisements that appear on the Website directly to your browser. They automatically receive your IP address when this happens. They may also use cookies, JavaScript, web beacons (also known as action tags or single-pixel gifs), and other technologies to measure the effectiveness of their ads and to personalise advertising content. We do not have access to or control over cookies or other features that they may use, and the information practices of these advertisers and third-party websites are not covered by this Privacy Policy. Please contact them directly for more information about their privacy practices. In addition, the Network Advertising Initiative offers useful information about internet advertising companies (also called 'ad networks' or 'network advertisers'), including information about how to opt-out of their information collection.
10.3. We exclude all liability for loss that you may incur when using these third party websites.

Further Information
If you would like any more information or you have any comments about our Privacy Policy, please either write to us at Data Protection Manager, Steel and Co, 92 High Street, Lowestoft, Suffolk, NR32 1XW, or email us at

We may amend this Privacy Policy from time to time without notice to you, in which case, we will publish the amended version on the Website. You confirm that we shall not be liable to you or any third party for any change to this Privacy Policy from time to time. It is your responsibility to check regularly to determine whether this Privacy Policy has changed.

If you would like access to the Personal Data that we hold about you, you can do this by emailing us at